Q: How can I contact customer support?

Customer support can be reached by emailing support@wellsync.com

Q: What is the process?

Complete intake process, which includes: You will share your medical history Provide a government-issued ID 2. Required initial lab tests are conducted at the start, followed by additional tests at 90, 180 days, and then every 180 days. 3. A medical provider will then carefully review your submitted information to determine if the treatment you are seeking is right for you.

Question 1

Can I use insurance?

Accepted Answer

We currently do not accept insurance for the testosterone replacement therapy program.

Question 2

Can I use my HSA/FSA card?

Accepted Answer

We encourage you to consult with your HSA/FSA administrator or insurance carrier for specific rules and regulations.

Question 3

How can I contact customer support?

Accepted Answer

Customer support can be reached by emailing support@wellsync.com

Question 4

What if I have an urgent health issue?

Accepted Answer

For urgent or emergent issues, you should call 911 or go to the nearest emergency room or urgent care facility. The platform is not monitored immediately for urgent health submissions.

Question 5

How will I receive my medication?

Accepted Answer

After your prescription is filled, the pharmacy will ship your medication directly to you at the address you provided during the checkout process. Your initial prescription includes a 30-day supply.

Question 6

When will my prescription be refilled?

Accepted Answer

Your medication will be refilled after the initial 30-day supply. The subsequent refills are scheduled to ensure there is no interruption in your therapy. The refills are processed 27 days after your initial and each subsequent visit, aligning with your treatment plan.

Question 7

How do I verify my testosterone is low?

Accepted Answer

Verifying low testosterone levels involves both clinical evaluation and laboratory testing. Clinically, symptoms such as fatigue, reduced muscle mass, increased body fat, decreased bone density, reduced libido, erectile dysfunction, mood changes, depression, and cognitive decline are assessed. A thorough medical history, including chronic illnesses and medications that might affect hormone levels, is reviewed. A laboratory panel containing Testosterone, Free Testosterone, SHBG, PSA, Estradiol, and CBC is collected at initial, three months, six months, and every 6 months thereafter.

Question 8

What is the process?

Accepted Answer

Complete intake process, which includes:
1. You will share your medical history
2. Provide a government-issued ID

2. Required initial lab tests are conducted at the start, followed by additional tests at 90, 180 days, and then every 180 days. 3. A medical provider will then carefully review your submitted information to determine if the treatment you are seeking is right for you.

Question 9

What is Testosterone Replacement Therapy (TRT)?

Accepted Answer

Testosterone Replacement Therapy (TRT) is a treatment for men with low testosterone levels, a condition known as hypogonadism. Symptoms of hypogonadism can include decreased libido, fatigue, and loss of muscle mass. TRT comes in different forms, such as topical gels and intramuscular injections, and the choice depends on factors like cost and your preference. While TRT can effectively improve symptoms and enhance quality of life, it requires careful selection, shared decision-making with your doctor, and close monitoring due to potential risks. Studies have shown that TRT can help improve symptoms and quality of life in men with low testosterone levels, but there are concerns about possible cardiovascular risks and long-term safety.

Question 10

What is Kyzatrex?

Accepted Answer

Kyzatrex™ is an FDA-approved, twice-daily oral capsule for testosterone replacement therapy in adult males with conditions associated with deficiency or absence of endogenous testosterone, also known as hypogonadism. It helps increase testosterone levels, addressing issues like reduced libido, fatigue, and muscle loss. Studies show small increases in systolic blood pressure, especially in those on antihypertensive therapy, with minimal changes in diastolic blood pressure and heart rate.

Question 11

How does Kyzatrex work?

Accepted Answer

Kyzatrex™ is an oral testosterone replacement therapy. It is absorbed through the lymphatic system, avoiding the liver's initial breakdown, which helps maintain stable testosterone levels. Once in the body, Kyzatrex™ converts to active testosterone, which binds to receptors in muscles, bones, and other tissues, improving energy, sex drive, and muscle mass.

Question 12

How is the Kyzatrex testosterone therapy administered?

Accepted Answer

Kyzatrex testosterone therapy is administered orally, in pill form. This method is designed to be convenient and maintain stable testosterone levels in the body. Oral testosterone undecanoate is effective for increasing testosterone levels in individuals with hypogonadism. Compared to traditional methods like injections, patches, or gels, the oral form is less invasive and can improve compliance and comfort.

Question 13

What benefits can I expect from using Kyzatrex?

Accepted Answer

Kyzatrex™ is taken orally, which is more convenient than injections or gels. It causes only small increases in blood pressure, mainly in those on blood pressure meds, and has minimal impact on heart rate. It doesn't significantly affect red blood cell levels, reducing the risk of polycythemia compared to injections. Kyzatrex™ also has a stable cardiovascular profile, making it a good option for those needing testosterone replacement. Kyzatrex testosterone therapy can offer several benefits for individuals with testosterone deficiency. It can improve sexual function by enhancing libido and erectile function, and it can boost mood and emotional well-being by alleviating symptoms of depression, irritability, and fatigue. TRT can also increase muscle mass and strength, improve bone density, and help prevent osteoporosis. For individuals with type 2 diabetes, TRT can improve glycemic control and insulin sensitivity. Additionally, TRT may positively impact cardiovascular health, cognitive functions like memory and processing speed, and overall quality of life.

Question 14

Is there support available for managing my concerns during treatment with Kyzatrex?

Accepted Answer

Yes, if you experience any side effects or have concerns during your treatment, contact our support immediately. We provide continuous support to ensure your therapy is as effective and comfortable as possible. If you experience any side effects, contact your medical provider right away.